Customer care Agent
Customer Care Agent
eMedia Investments
Johannesburg, Gauteng
Job details
The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service.
Key Performance Area:
Interpersonal and team relationships:
Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives
Personal development:
Complete Individual Development Plan.
Attend learning and development courses.
Participate in peer and team learning initiatives.
Budget Compliance:
Comply with work rules, standards and methods.
Take care to minimise waste.
Correspondence:
Receiving incoming viewer calls and achieving an average call quality of at least 90%.
Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%.
Achieving a response quality of at 85% on written platforms.
Maintain Customer Relationships:
Resolving and responding to customer queries, complaints, comments and suggestions.
Providing advice to callers about Open View related issues.
Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery.
Qualifications: National Senior Certificate
Experience: 1 years in Customer Service/ Sales
Competencies:
MS Suite
Time management
Self-leadership
Managing relationships
Assertiveness
Problem solving skills
Planning skills
Organising skills
Decision making skills
Interpersonal skills
Mentoring skills
Persuasiveness
Communication skills
Coping under pressure
Conflict handling skills
Link to apply