APPLY FOR CUSTOMER CARE
Customer Care Learner
Givaudan
Johannesburg, Gauteng 2197
Location
Johannesburg, Gauteng 2197
Step into our world of creativity and joy!
Customer Care Learner
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Purpose
Customer Care Learner – Your Future Position
Core Responsibilities
Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
Provide support for assigned customers and affiliates to meet order requirements
Day to day communication with customers, operations and sales
Interpret and analyse client schedules and prioritise orders
Resolve issues and handle customer complaints internally and externally
Confirm pricing, inventory availability and provide ship date information
Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
Coordinate with planning on information relating to demand planning and stock positions
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Provide coverage and support accounts for other team members as necessary
Properly identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Identify opportunities for improvements in customer care
Academic Background
High School or Secondary Education
Associate or University Degree Preferred
Technical Skills
Interpersonal and Communication Skills
Basic Knowledge of SAP or Order Entry Systems
Basic Inventory Management knowledge
Microsoft Office Expertise
Language Skills:
English and other language(s) as required
“Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of the Company’s employment equity goals.”
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working: On-site
Link to apply
Apply here