APPLY FOR CUSTOMER SERVICE AGENT
Customer Service Agent
World Courier
shipments
Determine which shipping system should be used for any given cold chain shipment.
Enter clear pick up and special delivery instructions advising both origin and destination office on how the cold chain shipment should be managed.
Calculate the correct and most suitable packaging system to ensure the cold chain is maintained for all shipments.
Ensure all shipments are in line with IATA / Dangerous Goods requirements.
Ensure the companies temperature control handling SOP’s are being followed rigorously in order to ensure shipment integrity at any time.
Ensuring that all charges are allocated in all jobs correctly and accurately.
Ensuring that all SOP, Work Instructions and Policies annex documents are completed as per GDP requirements.
Completion of Clinical trial bookings in compliance with all Clinical Trial regulations
Team Support / training:
Providing support to other departments to ensure and deliver best customer experience.
Collaborating with Operations on process improvements and process flows to deliver customer value.
Cost control (in line with quotes and clean invoicing) and revenue generation.
Attending of client visits/ virtual meetings.
Completion of all relevant TRC’s & Degreed training before or on due dates
Gain knowledge with IATA CAT 6 / 6.2 to become a subject matter expert.
Always support the Customer service supervisor.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
What your background should look like
EXPERIENCE AND EDUCATIONAL
REQUIREMENTS:
College education and /or industry experience preferred.
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.
REPORTS DIRECTLY TO:
International Customer Service Manager and Supervisors
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier South Africa (Proprietary) Ltd.
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@amerisourcebergen.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Link to apply