APPLY FOR CALL CENTRE AGENT

EXTERNAL ADVERT

The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop and
manage affordable rental housing for the lower market as an integral part of efforts to eradicate the
housing backlog of the City of Johannesburg. JOSHCO is a registered Social Housing Institution and
is accredited by the Social Housing Regulatory Authority (SHRA). We invite suitably qualified and
experienced persons to apply for the following vacant position.

Position : Call Center Agent x2
Employment Status : Permanent
Department : Corporate Services
Purpose of the Job: To interact with the customers and provide them with information to address
inquiries regarding projects or products and services.

Responsibilities (but not limited to the following):

• Phones are answered promptly in a professional and polite manner.
• Communication is clear accurate and resolved as quickly and efficiently as possible.
• Departing tenants are properly managed, deposits repaid, and the matter is closed on the
  CRM system.
• Customer queries/ complaint data is properly recorded and maintained on the Customer
  Relationship Management System.
• Compliance is maintained with all JOSHCO systems (performance management, HR,
  Finance, Stakeholder information, Property management, Communications, reporting etc.)
• Answer all calls according to JOSHCO standards.
• Collect customer information and analyze customer needs make recommendations and refer
  to relevant department.
• Prepare monthly reports by collecting and analyzing all matters.
• Contribute to team effort by accomplishing related results as stipulated in Service Level
  Agreements as and when needed.
• Attract potential customers by answering product and service questions and suggesting
  information about other products and services available.
• Maintains customer records by updating the register on the CRM module.
• Conduct Credit checks for potential tenants. Resolve product or customer problems by:
  o clarifying the customer’s complaint.
  o determining the cause of the problem.
  o selecting and explaining the best solution to solve the problem.
  o expediting correction or adjustment.
  o record every interaction with customers and potential customers in the CRM
  module on Property Management System

Minimum job Requirements, interested applicants must be in possession of:

• Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits
• A Certificate in Call Centre/Reception or Office Administration will be an added advantage.
• 2 or more years’ experience in a Call Centre environment
• Experience in MDA property management system is highly advantageous.
• Ability to communicate in English (both written and verbal). Fluent in at least 2 African
  languages
• Experience in social housing environment would be advantageous.

Application Procedure:
Please take note that only online applications will be considered. Please apply by using
the following link below, by either copying the link onto browser or click on the link:

APPLY HERE

JOSHCO is an equal opportunity and affirmative action employer, and all appointments will be
made in accordance with the Company’s Employment Equity Plan to promote its representativity
(race, gender, and disability). Correspondence will only be limited to shortlisted candidates and
applicants who have not been contacted within 6 weeks should consider their applications
unsuccessful. JOSHCO reserves the right not to make an appointment.

The Closing Date: 17 October 202