Travel Call Centre Inbound Agent
Bryte Insurance

Johannesburg, Gauteng
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Who we are

Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

Our opportunity

The Bryte Travel Call Centre Inbound Agent will be responsible for answering incoming calls for Travel Insurance. Agent must be skilled to sell top up Travel Insurance where applicable, answer enquires, handle complaints, troubleshoot problems and provide information.

Key Tasks & Accountabilities

Service customers both telephonically and via e-mail
Handle customer enquiries regarding Travel Insurance
Manage and proactively resolve customer complaints (1st call resolution)
Sell customers “top up” travel insurance where applicable
Promote excellent customer service
Research required information using available resources
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
For claim enquiries – route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Adherence to outlined call flow processes.
Qualifications & Experience

Must be FAIS Compliant and have completed the RE (Regulatory Exam) for Representatives as required per legislation
Minimum of 2 years sales experience in an inbound call centre Team
Experience in a sales and service related role
Proficient in relevant computer applications (Excel, Word)
Required language proficiency – English and Afrikaans preferably
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Ability to capture information accurately and efficiently

Key Competencies

Achieve monthly, weekly and daily targets
Listening skills
Verbal and written communication skills
Team work
Strong sales ability
Problem analysis and problem solving
Strong Interpersonal skills
Relationship Building
Customer Centric
Negotiation skills
Organising skills
Attention to detail
Self-managed and motivated
Outgoing & positive
Drive & productivity
Decision Making
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Stress tolerance


Key Stakeholders
All Business Units
External Customers

Working hours:

Monday to Thursday – 08:00 to 16:00 or 08:00 to 17:00 or 09:00 to 18:00

Friday – 08:00 to 16:00 or 08:00 to 17:00

Saturday – 08:00 to 13:00

Closing date: 8 November 2023

Link to apply
Apply here