TRAVEL CALL CENTRE AGENT
Travel Call Centre Inbound Agent
Bryte Insurance
Johannesburg, Gauteng
Job details
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Job type
Full-time
Who we are
Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.
Our opportunity
The Bryte Travel Call Centre Inbound Agent will be responsible for answering incoming calls for Travel Insurance. Agent must be skilled to sell top up Travel Insurance where applicable, answer enquires, handle complaints, troubleshoot problems and provide information.
Key Tasks & Accountabilities
Service customers both telephonically and via e-mail
Handle customer enquiries regarding Travel Insurance
Manage and proactively resolve customer complaints (1st call resolution)
Sell customers “top up” travel insurance where applicable
Promote excellent customer service
Research required information using available resources
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
For claim enquiries – route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Adherence to outlined call flow processes.
Qualifications & Experience
Matric
Must be FAIS Compliant and have completed the RE (Regulatory Exam) for Representatives as required per legislation
Minimum of 2 years sales experience in an inbound call centre Team
Experience in a sales and service related role
Proficient in relevant computer applications (Excel, Word)
Required language proficiency – English and Afrikaans preferably
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Ability to capture information accurately and efficiently
Key Competencies
Achieve monthly, weekly and daily targets
Listening skills
Verbal and written communication skills
Resilience
Team work
Strong sales ability
Problem analysis and problem solving
Strong Interpersonal skills
Relationship Building
Customer Centric
Negotiation skills
Organising skills
Attention to detail
Self-managed and motivated
Outgoing & positive
Drive & productivity
Decision Making
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Stress tolerance
Relationships
Key Stakeholders
All Business Units
External Customers
Brokers
Working hours:
Monday to Thursday – 08:00 to 16:00 or 08:00 to 17:00 or 09:00 to 18:00
Friday – 08:00 to 16:00 or 08:00 to 17:00
Saturday – 08:00 to 13:00
Closing date: 8 November 2023
Link to apply
Apply here