Apply for Woolworths customer service
CUSTOMER ASSISTANT (MULTI-SKILLED ROLE,
Customer Assistant
Cosmo City, Gauteng
7 hrs p/shift
TBC p/hour
Employment Equity: EEAA
Permanent – Full-time
Work schedule: 4 shifts per week
Start date: ASAP
SKILLED ROLE, FLEXI 28) – COSMO CITY
Customer Assistant
Cosmo City, Gauteng
7 hrs p/shift
TBC p/hour
Employment Equity: EEAA
Permanent – Full-time
Work schedule: 4 shifts per week
Start date: ASAP
Requirements
English
Available and flexible to work different shifts
Relevant working experience in a similar environment will be advantageous
Computer Literacy (Basic)
Demonstrates self-discipline with regards to attendance, dress code policy, hygiene and time-keeping
Responsibilities
Greets, smile and acknowledge customers
Displays a friendly and helpful attitude when serving customers
Offers the customers available services (e.g. utility bill payments and airtime)
Meets customers’ needs and expectations by asking, listening to and advising customers as to options/services/products available
Offers alternatives to the customer if the product is not available
Processes till transactions efficiently and effectively in line with till policies and procedures
Scans and packs efficiently at till points and checks all payments for irregularities
Understands and promote the different methods of payment or transactions
Maintain cold chain and hygiene standards while replenishing stock on the sales floor
Ensures that stockroom stock is represented on the sales floor
Demonstrate product knowledge by highlighting features and benefits of the product in their department
To have appropriate product knowledge to advise customers according to their lifestyle and segmentation and identify location of products in their department
Maintain a hygienic, safe and well-organised till point
Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline, Report suspicious individuals in your area to security or management
Minimising shrinkage by adhering to all corporate store disciplines
Understand and apply red flag processes where applicable
Awareness of suspicious activity in your area
Demonstrates self-discipline with regards to attendance, dress code policy, hygiene and time-keeping
Required assessments
Customer-Centric Work Performance Potential Assessment Battery (Complete)
More about this job
To deliver exceptional customer service at the till points, thereby creating a positive, lasting impression as the customer leaves the store. Also to ensure that Food Supply Chain disciplines are maintained. These disciplines would include health and safety as well as correct food handling and merchandising principles.